Your privacy is important to Lenovo. This statement discloses the information practices for Lenovo Web sites, including what type of information is gathered and tracked, how the information is used, and with whom the information is shared.
Using and Sharing Personal Information
The following paragraphs describe in more detail how Lenovo may use your personal information and with whom we may share it. Depending on the type of Lenovo Web site you are visiting, one or more of the paragraphs may apply. For example, if you order a product from a Lenovo Web site, your information will be handled as described in such paragraphs as Fulfilling Your Transaction Request and Marketing Use.
Fulfilling your transaction request
If you request something from a Lenovo Web site, for example, a product or service, a callback, or specific marketing materials, we will use the information you provide to fulfil your request. To help us do this, we may share information, with others, for instance, other parts of Lenovo, Lenovo’s Business Partners, financial institutions, shipping companies, postal or government authorities (for example, Customs authorities) involved in fulfilment. In connection with a transaction we may also contact you as part of our customer satisfaction surveys or for market research purposes.
The information you provide to Lenovo on certain Lenovo Web sites may also be used by Lenovo and selected third parties for marketing purposes. Before we use it, however, we will offer you the opportunity to choose whether or not to have your information used in this way.
Information for Business Partners
If you represent a Lenovo Business Partner, you may visit a Lenovo Web site intended specifically for Lenovo Business Partners. We may use information provided on that site to administer and develop our business relationship with you, the Business Partner you represent, and Lenovo Business Partners generally. For instance, this may involve using your information to send you details of Lenovo Business Partner programs. It may also include sharing certain information with other Business Partners (subject to any confidentiality obligations that may exist), or Lenovo customers or prospects. In connection with a particular transaction or program, we may also contact you as part of customer satisfaction surveys or for market research purposes.
Lenovo Supplier Administration
If you represent a Lenovo supplier, you may visit a Lenovo Web site intended specifically for use by Lenovo suppliers. We may use the information provided on that site in connection with entering into or performing a transaction with you. For example, this may include sharing information with other parts of Lenovo, Lenovo’s Business Partners, customers, shipping companies, financial institutions, postal or government authorities involved in fulfilment. It may also be used to administer and develop our relationship with you, the supplier you represent and/or other Lenovo suppliers generally.
Other Lenovo Web Site Notices
In some cases, specific Lenovo Web sites may contain other notices about their use and the information practices applicable to those sites.
Our Worldwide Practices
Lenovo is a global organization, with legal entities, business processes, management structures, and technical systems that cross borders.
Our privacy practices are designed to provide protection for your personal information, all over the world.
We may share your personal information within Lenovo and transfer it to countries in the world where we do business.
Some countries may provide less legal protection for your information. In such countries Lenovo will still handle information in the manner we describe here.
Information Security and Quality
We intend to protect your personal information and to maintain its quality. We implement appropriate measures and processes, such as using encryption when transmitting certain sensitive information, to help us to keep your information secure and to maintain its quality.
From time to time we may supplement information you give us via a Lenovo Web site with information from other sources, such as information validating your address or other available information about businesses. This is to help us maintain the accuracy of the information we collect and to help us provide a better service.
Use of Suppliers
In some cases Lenovo uses suppliers to collect, use, analyse and otherwise process information on its behalf. It is Lenovo practice to require such suppliers to handle information in a manner consistent with Lenovo policies.
Mergers and Acquisitions
Circumstances may arise where, whether for strategic or other business reasons, Lenovo decides to sell, buy, merge or otherwise reorganise businesses in some countries. Such a transaction may involve the disclosure of personal information to prospective or actual purchasers, or receiving it from sellers. It is Lenovo practice to seek appropriate protection for information in these types of transactions.
Cookies, Web Beacons and Other Technologies
We sometimes collect non-identifiable information from visits to our Web sites to help us provide better customer service. For example, we keep track of the domains from which people visit, and we also measure visitor activity on Lenovo Web sites, but we do so in ways that keep the information non-identifiable. This information is sometimes known as "clickstream data." Lenovo or others on Lenovo behalf may use this data to analyse trends and statistics and to help us provide better customer service.
Also, when we collect personal data from you in a transaction, we may extract some information about that transaction in a non-identifiable format and combine it with other non-identifiable information such as clickstream data. This information is used and analysed only at an aggregate level to help us understand trends and patterns. This information is not reviewed at an individual level. If you do not want your transaction details used in this manner you can disable your cookies.
Some Lenovo Web sites also use Web beacon or other technologies to better tailor those sites to provide better customer service. These technologies may be in use on a number of pages across Lenovo Web sites. When a visitor accesses these pages, a non-identifiable notice of that visit is generated which may be processed by us or by our suppliers. These Web beacons usually work in conjunction with cookies. If you don't want your cookie information to be associated with your visits to these pages, you can set your browser to turn off cookies.
If you turn off cookies, Web beacon and other technologies will still detect visits to these pages, but the notices they generate cannot be associated with other non-identifiable cookie information and are disregarded. For more information, please see "How to work with Cookies".
Service Quality Monitoring
Certain Web transactions may also involve you calling us or our calling you. Please be aware that it is Lenovo general practice to monitor and in some cases record such calls for staff training or quality assurance purposes.
Certain companies help us deliver interactive on-line advertising such as banner ads. These companies may collect and use information about customers to help us better understand the offers, promotions, and types of advertising that are most appealing to our customers. After it is collected the information is aggregated so it is not identifiable to a specific individual. If, however, you would prefer that these companies not collect such information, please visit www.networkadvertising.org and follow the "opt-out" instructions.
Personalized URL Link
On occasion, we may personalize and customize Web sites for certain visitors. If you visit one of these sites, you may find it customized with references to products and/or services that we believe may be of interest to you, based on your previous interactions with Lenovo and information you have provided to us. While you are visiting these Web sites, we may collect information about your visit to better tailor the site to your interests. An invitation to visit one of these Web sites is usually presented as a personalized URL in an e-mail, a notice on a Web site registration page, or as a response to you logging on to a certain Web site.
If you choose to visit one of these Web sites, you are agreeing to let Lenovo collect information about your visits and also to its association with other information about you and your relationship with Lenovo. If you do not wish your information to be used in this way, do not accept the invitation to visit these sites.
Disclosures Required By Law
Please be aware that in certain circumstances, it is possible that personal information may be subject to disclosure pursuant to judicial or other government subpoenas, warrants, or orders.
Technology will increasingly help give you more control over your personal information. Products and services are available which can assist you with the control of your personal information while navigating the Web. See http://www.privacyalliance.org/resources/rulesntools.shtml for an overview of many privacy-related tools. Please note that Lenovo has not formally evaluated these tools.
Links to non-Lenovo Web sites
Lenovo Web sites may contain links to other Web sites. Lenovo is not responsible for the privacy practices or the content of those other Web sites.
Some of our pages utilize framing techniques to serve content to from our partners while preserving the look and feel of our site. Please be aware that you are providing your personal information to these third parties and not to www.lenovo.com.
Notification of Changes
This privacy statement was last updated on January 2, 2014. A notice will be posted on our Web site home page for 30 days whenever this privacy statement is changed in a material way.
Privacy Questions and Access
If you have a question about this statement, you can send an email to the Lenovo Web site coordinator. The address for this is firstname.lastname@example.org. You can also contact us at this address if you have a question about Lenovo's handling of your information.
If you wish to obtain a copy of particular information you provided to Lenovo, or if you become aware the information is incorrect and you would like us to correct it contact us at email@example.com.
Before Lenovo is able to provide you with any information or correct any inaccuracies, however, we may ask you to verify your identity and to provide other details to help us to respond to your request. We will endeavour to respond within an appropriate timeframe.
If you have questions or concerns regarding the site's privacy statement, please send them to Lenovo at: firstname.lastname@example.org.
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